Shipping & Delivery

At Toktokshop, we are committed to making your shopping experience easy and reliable. This policy explains how we process and ship your orders so you know exactly what to expect.

Order Processing & Handling Time

We work quickly to get your order out the door. Most orders are processed and shipped within one business day after payment has been confirmed. Orders placed on weekends or holidays are shipped on the next business day.

Once your order leaves our facility, you will receive an email confirmation with a tracking number so you can follow your package’s journey in real time.

Delivery Time and Shipping Cost

After leaving our warehouse, your order usually arrives within two to four business days. Standard shipping is charged at a flat rate of $6.99 for each order, regardless of size or weight.

We primarily use UPS Ground or FedEx Ground for safe and reliable delivery. If you prefer a different shipping option and it is available, you can select it during checkout.

Shipping Coverage

We proudly ship to all 50 U.S. states, including:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• U.S. Virgin Islands

• APO/FPO military addresses

Delivery Estimates

Delivery times of two to four business days are approximate and may vary depending on several factors, including carrier routing, weather conditions, national holidays, and service interruptions beyond our control. While we do everything possible to ensure on-time delivery, occasional delays can occur.

Lost or Damaged Packages

Your satisfaction is important to us. If your order is lost, significantly delayed, or arrives damaged, please contact us at support@toktokshop.com within seven days of the expected delivery date. Include your order number and, if applicable, photos of the damaged product. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.

Helpful Tips for Smooth Delivery

• Check your shipping address carefully: Make sure your address is accurate and complete before finalizing your order.

• Choose a secure delivery location: If possible, select an address where someone can receive the package in person.

• Track your shipment: Use the tracking number provided to stay updated on your order’s status.

• Contact us quickly if there’s an issue: If you notice a delay or tracking problem, let us know so we can investigate promptly.

Our Commitment

We are dedicated to ensuring your order reaches you safely and on time. For any questions or concerns regarding your shipment, please email our support team at support@toktokshop.com. We are always here to help.