Return Policy

By purchasing through Toktokshop, you agree to our refund policy as outlined below. We designed this to make your experience fair and transparent.

A. Refund Eligibility
Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued within 14 days to your original payment method.

Please note: depending on your bank or credit card company, it may take 3–5 business days for the refund to appear in your account.

B. Defective or Wrong Products
If you receive a defective or incorrect product, please contact us at support@toktokshop.com with:

• Order number

• Description of the issue

• Photo or video proof of the defective or wrong product

We’ll process your refund or replacement immediately after verification.

C. Refund Method
Refunds are issued directly to your original payment method. Toktokshop does not issue refunds through alternative payment channels.

D. Non-Refundable Items
We do not accept returns or issue refunds for:

• Products marked as “final sale”

• Items that have been worn, used, washed, or damaged after delivery

• Orders returned without prior authorization

E. Processing Time
After approval, refunds are processed within 14 business days. Please allow additional time for your bank or card provider to post the funds.

F. Contact Us
For any questions or concerns regarding refunds, please contact us at support@toktokshop.com.
Address: address
LLC: LLC
Working Hours: 8:00 AM – 7:00 PM (EST) (Mon – Sat)