Privacy Policy

Last Updated: October 8, 2025

Business: LLC 
Address: address
Email: support@toktokshop.com
Website: toktokshop.com

Your privacy matters to us. This Privacy Notice explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights available to you. If you don’t agree with our practices, please do not use our services.

Quick Summary — the Highlights

What we collect: Contact details, order and payment info (processed securely by our payment providers), device & usage data, and anything you provide when you contact us.

Why we collect it: To process orders, communicate about purchases, improve the site, and protect against fraud.

Do we sell your data? No — we do not sell personal information.

Your rights: Depending on where you live, you may be able to access, correct, delete, or export your personal information.

How to reach us: support@toktokshop.com

1. Information We Collect

We collect information you provide directly and technical data generated when you use our website.

Information you give us

• Name, email address, phone, billing & shipping address
• Order details (products, sizes, order history)
• Customer service communications (messages, photos of damaged items)
• Payment information (processed by third-party payment providers — we do not store full card data)

Technical & usage information

• IP address, browser type, device identifiers, pages visited, referral source, and cookies/analytics data.

2. How and Why We Use Your Information

We use your personal information to:

• Process and fulfill orders, refunds, and returns
• Communicate order confirmations, shipping updates, and customer service responses
• Improve and personalize our website and marketing (only if you opt in)
• Prevent, detect, and investigate fraud and prohibited activities
• Comply with legal obligations

We only use your data for these purposes or with your consent.

3. Legal Bases for Processing (Where Applicable)

When required by law (e.g., under EU/UK data protection rules), we process personal data only if one of these applies:

• You gave consent (which you can withdraw any time)
• Processing is necessary to perform a contract (e.g., fulfilling your order)
• Processing is required by law
• Processing is in our legitimate interests (e.g., fraud prevention, service improvement)

4. Sharing Your Information

We share personal data only when necessary and with trusted partners:

Service providers:
Payment processors, shipping carriers, email/marketing platforms, fraud detection and analytics providers (e.g., Google Analytics). These partners are contractually required to protect your data.

Business transfers:
If Toktokshop or its assets are sold, merged, or reorganized, customer data may be transferred as part of that transaction.

Legal requests:
We may disclose information to comply with law, respond to lawful requests, or protect rights and safety.

We do not sell personal information.

5. Cookies & Analytics

We use cookies and similar technologies to improve site functionality, remember preferences, and analyze trends.
Tools we may use include Google Analytics and Microsoft Clarity to collect aggregated, anonymized usage data.

To opt out of Google Analytics tracking:
https://tools.google.com/dlpage/gaoptout

You can disable cookies in your browser, but some site features may stop working properly.

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfill orders and provide services
• Meet legal, tax, or accounting requirements
• Resolve disputes or enforce agreements

After that, we delete or anonymize your data unless retention is required by law.

7. Your Privacy Rights (By Region)

U.S. residents:
Certain states (e.g., California, Connecticut) allow residents to access, correct, delete, or obtain data we hold. To exercise your rights, contact us using the details below.

Other regions:
Depending on your country’s laws, you may have similar rights (e.g., to request access, correction, deletion, or restrict processing).

We respond to verified requests and never discriminate for exercising privacy rights

8. How to Exercise Your Rights

To request access, correction, deletion, or portability of your personal data, or to withdraw consent:

• Email: support@toktokshop.com
• Provide your name, associated email, and a clear description of your request.

We’ll verify your identity and respond within legal time limits (generally 30–60 days).

9. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect information from children under 13.
If you believe we have done so, please contact us to delete it immediately.

10. International Transfers

Your data may be stored or processed in the United States.
By using Toktokshop, you consent to such transfers, even where privacy protections differ from your home country.

11. Security

We use reasonable administrative, technical, and physical safeguards to protect your data.
While we strive for full security, no system is completely risk-free—please exercise caution when sharing personal data online.

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the updated version on our site.

13. Contact Us

If you have questions or wish to exercise your privacy rights:
Email: support@toktokshop.com
Business: LLC
Address: address
Website: toktokshop.com
Working Hours: 8:00 AM – 7:00 PM (EST) (Mon – Sat)